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FAQ – Course Answers

Course Answers – In this area you can find answers of all your questions. If a question is not answered, please contact us: contact@creativehealthy.de

Which kind of video courses do you offer?

In the moment, we offer nutrition, webdesign, graphic design, typography, 3D design, painting and drawing courses and relaxation courses. In some of these fields the courses will released in some months. You can see our new courses on main site of this website.

How can I access and download my certificate after I have finished the course?

After you have finished the course with a minimum of 60 percent, you login to your account (in case you are not), click on the menu item “Certificates and Badges” and there you see on the top your certificate. The download is a little tricky. It depends also on your screen resolution, if you can see the print icon on the top or not. If you see it, click on it and choose the export format PDF or you can print it out. In your printer option you can also choose PDF format, then it is not printed, but saved as a PDF. If you do not see the print icon on the top of your certificaate, please click the Ctrl and – keys and make your view smaller. Then you will also see the print icon on the top, where you can also save it as a PDF. The rightclick on the certificate is useless, because you would only save the HTML page.

What is the format of the course?

The courses content one or more video in MP4 format.

How long are the videos?

The duration of the videos varies from about 25 minutes to one or more hours. The price of the course also depends on this. Starting from USD 50 per video course hour, we calculate our prices for the video courses.

Will I have access to the videos after the course is over?

Yes, you can view the course again at any time via your account.

Are there any prerequisites for the course?

Yes and no. There are courses where there are no prerequisites of knowledge. However, for the CSS course, basic knowledge of HTML is required. However, there will also be a special in-depth HTML course. To get the basic knowledge in HTML you can attend the beginner course HTML + CSS before.

How is the course structured and what will I learn?

The courses are mostly beginner courses in which the learning material is explained step by step. Since the courses are offered as videos, you can see in detail which techniques are used, for example in painting and drawing courses. Web design courses start with basic skills and go all the way to advanced skills.

Are there any assignments or quizzes associated with the course?

There are no quizzes. In the moment, there is still a wrong text on the course page: “60 % of the quiz marks”. It should be “60 % of the video course content”. We are still working on this problem.

How can I access and download my bonus items?

After your purchase you see the course content, the video, the materials, if applied, and your bonus item below the video and the materials.

Are there any additional materials or resources provided?

Some courses have additional materials that can be downloaded after you purchase the course.

Are there any discounts available for the course?

From time to time we offer a 10% discount on certain courses. Just check back often if you are interested in a discount for a course.

Is there a money-back guarantee if I am not satisfied with the course?

We do not offer a money-back guarantee, but we offer a 30-days refund option under special conditions, where you will get a coupon with the amount of 100 % of the price for the course. With this coupon you can visit another course on our website. We want, that you are satisfied with your visited course. You only have to fill out the form and send it to our support. We will answer within 48 hours. Please read the conditions for the 30-days refund option.

Are there any other language options?

The video courses are mostly in English. There are courses whose main language is German. However, these courses have English subtitles so that people all over the world can participate in the video courses.At the moment, we are not sure if we will translate the entire video course platform into other languages. The problem is that the plugins that are available for this can sometimes cause problems with the links on the pages, which we would like to avoid if possible. If we find a suitable plugin, then we would eventually translate this website into German, Spanish, French and Chinese. However, the courses will remain either English or German.

Is there any personal support or office hours?

You can write to us anytime 24/7. Our reply will come at EST time, which is for Germany during the day at normal times between about 10:00 am-8:00 pm EST. There is email support only.contact@creativehealthy.de

How do I receive help or ask questions during the course?

You can write 24/7 to the following support email address: contact@creativehealthy.de
We usually reply within 24-48 hours at the latest. Mostly earlier.

How often are new videos courses released?

We don’t have fixed release dates. It depends on the scope and duration of the video course we offer. A detailed CSS course will take much longer than a paint and draw tutorial. An in-depth course may take a few weeks or months to create.

Can I download the videos?

The videos cannot and should not be downloaded, even if it is a premium course that you have paid for. The videos you have purchased are all available on your account, so there is no need to download them. The risk of our videos being offered for free on other platforms, such as YouTube, is just too great.

Is registration on this website required in order for me to participate in a video course?

Yes, registration on our website is mandatory for every participant, otherwise no courses can be purchased or viewed. Also, the course certificates are only available through a valid account, as they are automatically created for each course participant when the above conditions are met.

How can I register on your website?

You can register on this website by clicking on “Sign up” in the upper right corner of this website. Then you will be redirected to the registration form. You will receive a confirmation

Do want to be our affiliate? We are still searching for affiliates for our premium video courses. You will receive 20-25 percent commission per successful sale. Learn more …

If you have further questions or if you want to give us some feedback, please write to contact@creativehalthy.de

Have a closer look at the 3D illustrations of the course lecturer Martina Ledermann. Click here.